Unlocking the eToken can be performed only if an Administrator password has been set during initialization.
A challenge response authentication system can also be used to unlock a locked eToken.
To unlock a locked eToken using Set User Password:
Log on to the selected token as the administrator.
Click Set User Password on the toolbar, or right-click the token name in the left pane and select Set User Password from the shortcut menu.
The Set eToken Password dialog box opens.
Enter a new password in the New Password and Confirm fields.
Set the Set Error Retry counter from 0 to 15.
Click OK. The eToken is unlocked.
You may now log on as a user with the new password.